SHIPPING & RETURNS
SHIPPING INFORMATION
WHERE DO YOU SHIP?
We ship to all 50 U.S. states and select international destinations. Orders are processed within 1-2 business days, excluding weekends and holidays.
HOW MUCH DOES SHIPPING COST?
Standard shipping within the U.S. is free on all orders. Expedited shipping options are available at checkout for an additional fee. International shipping costs vary by location.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- International Shipping: 5-14 business days (varies by country)
DO YOU OFFER TRACKING?
Yes, once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
Address changes must be requested within 24 hours of purchase. Contact our customer service team immediately for assistance.
WHAT IF MY PACKAGE IS LOST OR STOLEN?
If your tracking shows delivered but you haven’t received your order, please contact your local post office first. For further assistance, reach out to our support team.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
HOW DO I RETURN AN ITEM?
- Visit plazmedia.com to initiate a return.
- Follow the instructions to print your return label.
- Pack the item securely and ship it back.
HOW LONG DO RETURNS TAKE TO PROCESS?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to the original payment method.
DO YOU OFFER EXCHANGES?
We currently do not offer direct exchanges. To exchange an item, return the original purchase and place a new order.
ARE THERE ITEMS THAT CAN’T BE RETURNED?
Final sale items, including clearance and promotional merchandise, cannot be returned.
WILL I BE CHARGED FOR RETURN SHIPPING?
U.S. customers receive a prepaid return label. International customers are responsible for return shipping costs.
WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?
If you receive a damaged or defective product, contact us within 7 days for a replacement or refund.
REFUNDS
HOW WILL I RECEIVE MY REFUND?
Refunds are issued to the original payment method. Processing times vary by bank or card issuer.
CAN I RETURN IN-STORE PURCHASES ONLINE?
No, online returns must be processed through plazmedia.com.
For any additional questions, please visit our Help Center or contact customer service. Thank you for shopping with plazmedia.com!